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Terms and Conditions
Booking & Payments
- Full payment is required to confirm services; partial payment only reserves intent.
- Non-payment may lead to cancellation with forfeiture of registration fees.
Cancellation Policy
1–30 days before departure: 100%
31–60 days: 50%
61–90 days: 25%
91–365 days: Booking amount forfeited; balance as credit note (valid 1 year).
- Visa Rejection: Treated as cancellation; charges apply based on rejection date.
- No Refunds: For unutilized services, missed transfers, or force majeure (e.g., pandemics, natural disasters).
Changes & Transfers
- Tour changes treated as cancellations; new booking required.
- Merging of tours possible due to low participation.
Visa & Travel
- Visa approval is at consulate discretion; NHPL assists but isn’t liable for rejections/delays.
- Guests must verify visa details; errors may lead to travel denial without refund.
Responsibilities
- NHPL acts as a tour organizer; not liable for third-party services (airlines, hotels, etc.).
- Guests must ensure medical fitness; NHPL isn’t responsible for health issues.
- No liability for losses/injuries during the tour.
Other Terms
- Check-in/out: Strictly as per hotel policy (1500 hrs/1000 hrs).
- Refunds: Processed in INR; no interest paid. TCS non-refundable (claim via IT returns).
- Jurisdiction: Disputes under Mumbai courts only.
*NHPL – Neem Holidays Pvt. Ltd.
Note: Please refer to the link below for the complete Terms and Conditions.
https://www.neemholidays.com/terms-conditions