Tour code: SRL-02-(2024)
Sri Lanka is a beautiful little island nation parked perilously close to India, its credit are fantastic beaches, strangely melancholy hills, and the ruins of kingdoms past.
Tour Theme
Airport – Kandy
Arrive at Colombo International Airport, you will meet a designated guide from Neem Holidays. After the formalities at the airport, you will be escorted to your airconditioned vehicle and proceed to Kandy. En-route visit Pinnawala Elephant Orphanage & Spice Garden in Mawanella The Pinnawala Elephant Orphanage is a popular tourist attraction located in the Sabaragamuwa Province of Sri Lanka. It is a sanctuary for orphaned and injured elephants, providing a safe haven for their rehabilitation and care. Visitors can watch the elephants being fed and bathed in the nearby river, and also have the opportunity to take part in feeding the baby elephants with a bottle. The Pinnawala Elephant Orphanage is a unique cultural experience that offers visitors a chance to interact with elephants and learn about their daily routines and the challenges they face in the wild. It is an excellent destination for animal lovers and a must - visit attraction in Sri Lanka. Proceed to the Hotel, check-in & Relax.
Overnight Stay at Kandy Hotel.
Kandy
After breakfast proceed to do a city tour in Kandy.Kandy is a historic city located in the central province of Sri Lanka, known for its rich cultural heritage and scenic beauty. The city is famous for the Temple of the Tooth, which houses the sacred tooth relic of the Buddha and is a significant pilgrimage site for Buddhists worldwide. Visitors can explore the ancient temples,botanical gardens, and traditional markets to experience the vibrant culture of the city. Kandy is also known for its scenic beauty, with lush green hills and serene lakes surrounding the city. It is a must-visit destination for those seeking to experience the cultural and natural beauty of Sri Lanka. Visit Temple of the tooth relic The Temple of the Tooth, also known as Sri Dalada Maligawa, is a revered Buddhist temple located in the city of Kandy, Sri Lanka. The temple houses the sacred tooth relic of the Buddha, making it one of the most sacred pilgrimage sites for Buddhists around the world. The temple's architecture is a mix of ancient and modern styles, with intricate carvings, paintings, and sculptures depicting Buddhist art and culture.Visitors can witness the temple's daily rituals, including the lighting of oil lamps and the chanting of religious hymns. The Temple of the Tooth is a must-visit destination for those seeking to experience the rich cultural and spiritual heritage of Sri Lanka. Lunch at Local Restaurant. In the evening visit Gem Museum, Gem Shop & Cultural Show. The Kandy Cultural Show is a vibrant and colorful display of traditional Sri Lankan dance and music that takes place in the city of Kandy. The show features talented dancers and musicians performing various cultural art forms, including firedancing,drumming, and acrobatics. The performances are a fusion of different Sri Lankan cultures, representing the rich heritage of the island. Visitors can experience the vibrant energy of the show while learning about the traditions and customs of Sri Lanka. The Kandy Cultural Show is a must-see attraction for those interested in the cultural arts and is an excellent way to experience the rich heritage of Sri Lanka.Transfer back to The Hotel & Relax.
Overnight Stay at Kandy Hotel.
KANDY – NUWARA ELIYA – BENTOTA
After breakfast proceed to Nuwara Eliya En-route visit Ramboda Falls, Hanuman Temple, Tea factory & Tea Plantation Ramboda Falls is a spectacular waterfall located in the central province of Sri Lanka, situated between the towns of Pussellawa and Nuwara Eliya. It is one of the highest waterfalls in the country, with a height of approximately 109 meters (358 feet), and is fed by the Panna Oya river. The falls are surrounded by lush greenery and steep rock faces, making for a dramatic and awe-inspiring sight. Visitors can view the falls from a nearby bridge or take a short hike to get a closer look. Ramboda Falls is a popular tourist attraction and is considered to be one of the natural wonders of Sri Lanka. Lunch at Local Restaurant. Do a city tour in Nuwara Eliya. Nuwara Eliya is a picturesque city located in the central highlands of Sri Lanka. Often referred to as "Little England", it is known for its cool climate, tea plantations, and colonial architecture. The city's lush green hills and valleys provide a stunning backdrop for a range of outdoor activities, such as hiking, cycling, and horse riding. Visitors can also explore the city's many attractions, including the Victoria Park, the Gregory Lake, and the Hakgala Botanical Gardens. Nuwara Eliya is also famous for its high-quality tea, which is grown in the surrounding hills and can be sampled at one of the many tea factories and plantations in the area. On completion Proceed to Bentota Transfer to The Hotel, Check-in & Relax.
Overnight in Bentota Hotel.
BENTOTA
After breakfast proceed to do madhu river boat ride. Madhu River Boat Safari is a scenic boat tour that takes visitors through the tranquil waters of the Madu River, located in the southern part of Sri Lanka. The boat safari offers a unique opportunity to explore the lush mangrove forests, and observe the diverse wildlife, such as crocodiles, monkeys, and various bird species that call this region home. Visitors can also visit the small islands located within the Madu River, where they can explore the temples, cinnamon plantations, and traditional handicraft workshops. The Balapitiya Madu River Boat Safari is a must - visit destination for nature lovers and those looking to experience the natural beauty of Sri Lanka. Visit Turtle Hatchery in Kosgoda Kosgoda Turtle Hatchery is a conservation project located in the southwestern part of Sri Lanka, dedicated to the preservation of sea turtles. The hatchery is responsible for rescuing and rehabilitating injured and sick turtles, as well as protecting their eggs from predators and poachers. Visitors can take a guided tour of the hatchery, where they can learn about the different species of sea turtles found in Sri Lanka and observe the hatching of the turtle eggs. The hatchery also allows visitors to release the baby turtles into the sea, which is a unique and unforgettable experience. The Kosgoda Turtle Hatchery is a must-visit destination for those interested in wildlife conservation and the protection of endangered species. Lunch at Local Restaurant Optional - In the evening do Water sports in Bentota. Transfer to The Hotel, Check-in & Relax.
Overnight in Bentota Hotel.
BENTOTA – MIRISSA – GALLE – BENTOTA
Take packed breakfast & proceed to Mirissa early morning for whale watching. Whale watching in Mirissa is a unique and unforgettable experience for nature enthusiasts. Located on the southern coast of Sri Lanka, Mirissa is one of the best places in the world to see Blue Whales and Sperm Whales in their natural habitat. Visitors can take a boat tour with experienced guides who can spot the whales and provide information about their behavior and conservation efforts. The tours typically last for a few hours and offer the chance to see these magnificent creatures up close, as well as other marine life such as dolphins and sea turtles. Whale watching in Mirissa is a must-do activity for anyone visiting Sri Lanka. After Procced to Galle. Do a city tour in Galle including the Dutch Fort Galle is a historic coastal city located in the southwestern part of Sri Lanka. The city is famous for its well-preserved Dutch colonial architecture, which is evident in its fortifications, buildings, and narrow streets. The old town of Galle is a UNESCO World Heritage Site and is home to various cultural attractions, such as the Galle Fort, Dutch Reformed Church, and the Maritime Museum. Galle is also known for its stunning beaches, such as Unawatuna and Mirissa, where visitors can indulge in various water activities like swimming, snorkeling, and surfing. The city is a mustvisit destination for those interested in Sri Lanka's rich history, culture, and natural beauty. Lunch at Local Restaurant Transfer back to Bentota.
Overnight in Bentota Hotel.
Bentota - Colombo
After breakfast proceed to Colombo Do city tour & Shopping tour in Colombo Colombo shopping tour is a great way to explore the city's vibrant shopping scene. The tour typically includes visits to popular shopping districts, such as Pettah Market, Odel Shopping Mall, and Arcade Independence Square. Visitors can shop for a variety of items, including clothing, jewelry, handicrafts, and souvenirs. The tour also offers an opportunity to explore local markets, such as the vibrant and bustling Pettah Market, where visitors can experience the hustle and bustle of daily life in Colombo. A shopping tour is a great way to discover hidden gems and unique finds in Colombo, making it a must-do activity for anyone visiting Sri Lanka. Lunch at Local Restaurant Colombo city tour is a great way to explore Sri Lanka's vibrant capital city. The tour typically includes visits to popular landmarks such as the Colombo National Museum, Gangaramaya Temple, and Independence Square. Visitors can also explore bustling markets and shopping districts, such as Pettah Market and Odel Shopping Mall, to experience the city's vibrant culture and commerce. A highlight of the tour is a scenic drive along Galle Face Green, a popular promenade overlooking the Indian Ocean The city tour offers a comprehensive overview of Colombo's rich history and culture, making it a must-do activity for anyone visiting Sri Lanka. Proceed to the Hotel, Check-in to The Hotel & Relax.
Overnight in Colombo Hotel.
Colombo – Airport
Breakfast at the hotel. Proceed to the Airport for your departure flight back home with all the memories you had on this beautiful island. [Travelling Time: 1 Hour Approx.]
| LOCATION | NIGHT | HOTELS | HOTEL CATEGORY |
| Kandy | 2N | Hotel Topaz Kandy | 4 Star or similar |
| Bentota | 3N | The Palms | 4 Star or similar |
| Colombo | 1N | Fairway Colombo | 4 Star or similar |
| MONTH | Departure Dates |
|---|---|
| May 24 |
|
| Jun 24 |
|
Step 3 - Define Number of Travellers |
Step 4 - Select Tour Type |
||
| Particulars | No. of Traveller | ||
|---|---|---|---|
| Adult (12 yrs+) (DBL/TRPL sharing) | ₹ | ₹ | |
| Child with Bed | ₹ | ₹ | |
| Child Without Bed | ₹ | ₹ | |
| Infant (0-2 yrs) | ₹ | ₹ | |
| Single | ₹ | ₹ | |
Cancellation done by/ for/ due to:
A. Guest cancels the tour due to any personal reason:
1. After booking guest may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.
2. Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
B. Considering the safety of the tourists, Neem Holidays Pvt. Ltd. is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:
1. Neem Holidays Pvt. Ltd. reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
2. Under any such force majeure situation/ uncontrollable factors, no refund - fully or partially will be applicable. As refund is not applicable, guest will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.
3. To reschedule the tour in force majeure situation/ uncontrollable factors, Neem Holidays Pvt. Ltd. will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a positon to consider the request, then actual cancellation charges may apply.
4. If guest wants to change the destination, then decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guest will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be kept in a credit shell with Neem Holidays Pvt. Ltd.. No refund is applicable for the credit shell.
C. Guest cancels the tour due to non-acceptance of change in itinerary/ service:
1. For the betterment of the itinerary or under unforeseen situation, Neem Holidays Pvt. Ltd. reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground guest will not be able to withdraw from the tour.
2. In this case if the additional sightseeing or service requires extra charge then it will have to be paid by the guest.
3. If any guest is not willing to accept the said change, then guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.
D. Deemed Cancellation - Guest’s booking stands cancelled due to visa rejection/ delay:
1. Rejection/ delay of visa will lead to deemed cancellation and the booking will stand cancelled without any intimation or confirmation from the Guest.
2. Visa rejection date will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.
3. Guest can re-apply by paying additional visa charges, however granting of visa is at the discretion of the respective Consulates and Neem Holidays Pvt. Ltd. will not be responsible for the same.
4. If visa is not granted even for the second time, the cancellation charge will be based on the date of the rejection of the second visa application.
5. If no intimation of visa (granted/ rejected) is received from the respective consulate/ embassy before the tour departure, then it is considered as deemed cancellation and cancellation charge will be applicable.
6. In case of ‘group booking’, if visa of an individual in a group is rejected or delayed and the rest of the group cancels the tour then cancellation charges as mentioned in the Cancellation Policy shall be applicable to the entire group.
7. When visa is received from consulate, it’s copy is sent to the guest via email by Neem Holidays Pvt. Ltd., however sometimes consulates dispatch the passports directly to the guest’s residence. In both the cases it is the responsibility of the guest to check the visa sticker/visa copy and verify that the personal details and visa validity is accurate. Due to any incorrect details, if the immigration office does not allow the guest to leave or enter the country, then Neem Holidays Pvt. Ltd. will not be responsible for any refund / losses / consequences.
8. In certain cases, where air ticket/ visa is processed more than 91 days in advance, there along with regular tour cancellation charges, additional actual charges on account of air/visa fees will be applicable.
E. Deemed Cancellation - Guest’s booking stands cancelled due to the non-payment of partial/ full tour price:
1. Guest is required to pay full tour price at the time of booking/ 60 days/ 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then Neem Holidays Pvt. Ltd. reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount.
2. In such case, Neem Holidays Pvt. Ltd.’s cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the Cancellation Policy.
F. Deemed Cancellation - Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour:
1. If any guest fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable.
2. All services will stand cancelled and 100% cancellation charges will be applicable, unless the guest notifies Neem Holidays Pvt. Ltd. about joining the same tour later at their own expense.
G. Deemed Cancellation - Guest’s tour stands cancelled due to discontinuation from ongoing tour:
1. If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.
2. Neem Holidays Pvt. Ltd. team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.
H. Single (Solo) Guest sharing a room with other guest, cancels the tour:
1. Single guest should ideally book on speciality tours such as Women's Special/ Seniors Special/ Adventure Special etc., where Neem Holidays Pvt. Ltd. guarantees a room partner and guest saves on the single occupancy charge.
2. If a single guest is travelling alone on a regular tour, then s/he will have to pay single occupancy charge. If s/he gets a room partner for the tour and shares the twin/ double room for all tour days, then the single occupancy charge will be refunded to the guest within 10 working days of tour completion.
3. In case of cancellation by one of the room sharing partners, no refund of single occupancy charge is applicable.
I. In all the above situations, the following cancellation charges will be applicable:
|
Cancellation received number of days prior to Tour Departure |
Cancellation Fee applicable on Net Tour Price (per person) |
||||
|
India Excluding Andaman |
Andaman Bhutan Nepal |
Asia Excluding India, Nepal, Bhutan & Japan, China, Korea & Taiwan |
Europe, America, Canada, Australia, New Zealand, Africa, Japan, China, Korea, Taiwan |
International Tours with cruises including Antarctica |
|
|
More than 121 days |
10% |
10% |
10% |
10% |
10% |
|
D-91 to 120 |
15% |
15% |
15% |
15% |
15% |
|
D-61 to 90 |
20% |
20% |
20% |
20% |
30% |
|
D-46 to 60 |
30% |
30% |
30% |
30% |
55% |
|
D-31 to 45 |
40% |
50% |
40% |
50% |
65% |
|
D-16 to 30 |
50% |
75% |
50% |
75% |
75% |
|
D-6 to 15 |
75% |
85% |
75% |
85% |
85% |
|
D-5 & On Tour |
100% |
100% |
100% |
100% |
100% |
J. The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.
K. Neem Holidays Pvt. Ltd. is not liable to give any details or bifurcation of the tour price or the cancellation charge.
L. Any refund payable to the guest as per the Cancellation Policy will be paid within 10 working days of receiving the final confirmation of cancellation request from the guest.
31. Cancellation of the tour by Neem Holidays Pvt. Ltd.:
1. Neem Holidays Pvt. Ltd. reserves the right to cancel any group tour/ package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such case, cancellation of tour shall be communicated to the guest on their registered email/ telephone/ sms.
2. Neem Holidays Pvt. Ltd. will not be liable to pay any interest on the tour amount paid by the guest.
3. Neem Holidays Pvt. Ltd. owes no responsibility for any additional expense related to any other arrangements made by the guest on their own.
4. A guest willing to take any other tour can do so in consultation with the respective Travel Advisor. Excess / short payment, if any for the new tour will be refunded/ collected, to/ from the guest.
32. Right of Admission and Termination:
1. Neem Holidays Pvt. Ltd. reserves the right to deny any booking or cancel the accepted booking of any guest without divulging any reason or giving any justification.
2. Neem Holidays Pvt. Ltd. reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehaves/ create nuisance to the co-passengers/ Tour Manager/ coach captain/ local citizens/ officials etc. Under such circumstance guest will have to make arrangements for their return travel on their own and no refund is applicable.
33. Transfer of Tour:
1. If guests wish to transfer their original tour to a new tour for any reason, then such transfer is treated as cancellation of the original tour and hence a fresh booking of the new tour has to be made. Cancellation charges will apply on the net tour price of the original tour. For the new tour, prevailing tour price and discounts will be applicable.
2. If guests wish to transfer the tour, they will have to communicate in writing to the Travel Advisor. Such requests will be accepted subject to availability.
34. Merging of Tours:
1. Neem Holidays Pvt. Ltd. reserves the right to merge two or multiple tours when there is inadequate participation of the guests in a single tour or for any operational reason. Seat allocation in the coach will happen as per the booking date priority of the merged tours.
35. Refund:
1. Neem Holidays Pvt. Ltd. reserves the right to determine the quantum of refund payable to the guest in case of cancellation, transfer or amendment of the tour. Refund is calculated on the basis of various factors such as the cancellation date, reduction in tour capacity, contractual agreement and cancellation policies of associates like airlines, hoteliers, transporters etc. The decision given by Neem Holidays Pvt. Ltd. on the quantum of refund according to the Cancellation Policy.
2. As per GOI regulations any refund from Neem Holidays Pvt. Ltd. for both, Indian or International tours will be paid only in Indian rupees by A/C payee cheque/ NEFT/RTGS, even if guest has made the tour payment partly or fully in foreign currency.
3. Refund is always processed in the name of the family head marked on the booking form or in case of ad-hoc/corporate group it may be in the name of the institution/company who has made the payment on behalf of the group.
4. Neem Holidays Pvt. Ltd. is not liable to pay any interest on the tour amount paid by the guest/s.
5. Convenience Charge for the payments made by Credit Card, Debit Card, Online Transfer etc., is non-refundable.
6. Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department and recorded on guest’s registered PAN. TCS once paid cannot be reversed, however can be claimed by the guest while filing their annual Income Tax Returns.
7. In case of force majeure/ uncontrollable situation Neem Holidays Pvt. Ltd. reserves the right to levy non-refundable ‘tour transfer charge’ or ‘service charge’ for standalone service.
8. For FIT/Customized packages, Holiday Design Fee charged at the time of enquiry is non-refundable in case guests do not book the holiday with Neem Holidays Pvt. Ltd..
9. When tour price includes visa fee and if consulate/ VFS/ embassy procedure requires visa fee payment directly by the guest, then visa fee reduction will be given at the time of booking or will be refunded within 7 working days of submission of visa payment receipt by the guest.
When tour price includes visa fee and guest holds a valid visa for the tour, they are required to submit the visa copy at the time of booking to avail the reduction of the visa fee. In case of unforeseen circumstances if tour reschedules then guest will have to get the visa done according to the new schedule and bear the costs of the same.
PAYMENT SCHEDULE:
IMPORTANT NOTES:
General advisories regarding your baggage & Bus travel
Only the two pieces of Check In & Hand Baggage (1 pc each) permitted to be carried in the Bus during travel. If any guest wishes to carry additional baggage on board which is not compliant with the permissible limits it’s at discretion of baggage space in the bus subject to availability. Hence would request all guest to fellow the above strictly and avoid inconvenience to other co passengers on Board.
Only the two pieces of baggage is allowed Check In & Hand Baggage (1pc each) permitted to be carried in the Bus during travel. If any guest wishes to carry additional baggage on board which is not compliant with the permissible limits it’s at discretion of baggage space in the bus subject to space availability& will be at an additional cost for excess baggage & will be at an additional cost for excess baggage.
Hence would request all guest to fellow the above strictly and avoid inconvenience to other co passengers on Board.
All financial request on tour as Tips of driver should be in local currency.
The turn round for breakdown of bus on tour is minimum of 3hrs to 4hrs
Lunch and Dinner on 1st and last day of the tour are provided by Neem Holidays in case the flight reaches the stipulated destination in morning before 10 am or leaves destination at night after 11pm respectively.
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